CLAIMS

What to do if you’re in an accident

We spend a lot of time in our cars, with the average Malaysian driver covering over a 800 miles a month. That is a lot of driving! With all those miles traveled you may find yourself in the unwanted situation of a car accident at some point in your life. In the unfortunate event of an accident involving your vehicle or should a breakdown occur, You are entitled to this accident/roadside service assistance without any surcharge to your policy premium. We have a nationwide network of recommended motor repairers, ready to provide you with prompt, efficient and convenient service, whenever the need arises. *Terms and conditions apply.

DO NOT admit fault

Do not discuss the car accident with anyone other than the police and your claims representative.

Stay calm

Keeping a normal demeanor helps you stay in control of the situation.

Make sure you and your passengers are OK

Move as far off the roadway as possible, but stay at the scene of the accident. Warn oncoming traffic by activating your hazard warning lights and/or setting flares.

Call the police

Call 999 or the appropriate emergency number to report the accident. Lodge a report to the police as required by law within 24 hours.

Contact your insurance company and report the claim

If your vehicle sustained accidental damaged and require to be repaired, send your vehicle to authorized panel repairer. A Claim Form can be generated at panel repairer office for your completion (For Comprehensive Motor Policyholder Only). The sooner your insurance company knows about the accident, the sooner they can start working to resolve your claim.

Exchange vital information with the other driver involved in the car accident

Write down the name, address, phone number and license numbers for all drivers and witnesses, particularly those who were not riding in a vehicle involved in the accident. Ask for the insurance companies and policy numbers for drivers involved in the car accident.